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- Adnova will track all hours and project details via a Web-based project management program. Client may request access for any of their users. All project data will be exported for client's future use.
- Prepaid Support Hours expire 180 days from purchase date.
- Remote Prepaid Support Hours require a two-hour minimum per incident and in 15-minute increments thereafter.
- Onsite Prepaid Support Hours require a four-hour minimum per incident and in 15-minute increments thereafter.